On the Public Legal Basis of Working with Citizens' Appeals from Regional Authorities: New Formats and Prospects for Development

The subject of the research of this article is to consider the issues of communication between the regional authorities and the population, to study the specifics of working with citizens' appeals in the conditions of the digital economy development, as well as the actual problems of regulatory support. In recent years, there has been an active introduction of information and communication environment tools into the public administration system: the usual "paper" format of interaction between government and society is a thing of the past, modern digital tools are replacing it. When writing the article, the following research methods were used: general scientific, special, complex method. The scientific novelty of the article lies in the study of the public-legal foundations of interaction between regional authorities and citizens in the context of the impact of digitalization on the feedback system. The analysis of federal and regional legislation regulating the work with citizens' appeals, the involvement of the Russian population in social media, as well as the results of the development of a network form of public communication on the example of the implementation of new digital tools in the Kursk region is carried out. Based on the conducted research, conclusions are drawn about the serious impact of digitalization on the system of relations between government officials and society. The necessity of updating the current legislation, filling in the existing legal gaps, as well as initiating new regulatory legal acts to ensure the efficiency and high quality of feedback from the population in the online environment is revealed. 

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